Terms & Conditions

Important Information

Check in – 15:00pm
Check out – 12:00pm

Please read our terms & conditions before proceeding with your reservation. Remember, Pacha is our home, so we do not receive any visitors without a previous booking.
You can communicate with us in Spanish, English and French.
For adventure tours visit KAYAK ECUADOR

🌿 Our prices do not include tips, 12% Ecuadorian taxes and are not negotiable.

Reservation & Cancellation Policies

**1. Reservation Deposit Policy**


To secure your reservation, a deposit amounting to 50% of the total cost of your stay is required. This deposit ensures the availability of your accommodation for the selected dates. Payment can be made via credit card, bank transfer, or PayPal.


**2. Cancellations with fifteen (15) days or more in advance**


Cancellations made with fifteen (15) days or more in advance of the arrival date will entitle the guest to a full refund, with a 10% retention of the TOTAL reservation amount for processing fees. As an alternative, guests will have the option to reschedule their stay at no additional charge, being able to select a new check-in date within a period of 6 months from the original arrival date. All rescheduling is subject to availability and may be subject to rate adjustments.


**3. Cancellations with fourteen (14) days or less in advance**


In the event of cancellation within fourteen (14) days or less before the check-in date, no refund will be issued, and it will not be possible to change the reservation dates or reschedule the stay.


**4. Force Majeure Cancellations**


Cancellations due to force majeure will be considered when made within the fifteen days prior to the reservation, resulting from a natural disaster, pandemics, or other national emergency factors that prevent the enjoyment of the reservation on the indicated dates. In this case, the guest will have the option to reschedule their trip within a period of 6 months from the original arrival date.


There will be no exceptions to the Cancellation Policy.


Terms & Conditions

**1. No Smoking and Alcohol Consumption Policy**


At Pacha Ecolodge, we value the health and well-being of all our guests; therefore, smoking inside the cabins or rooms without is strictly prohibited. The consumption of alcoholic beverages inside the cabins or rooms is not permitted unless prior notice is given. By confirming your reservation, you assume financial responsibility for any additional charges that may incur due to non-compliance with this policy.


**2. Alcoholic Beverages and Corkage Fee Policy**


We understand that some guests wish to enjoy selected beverages like wines and sparkling wines during their stay. The entry of these beverages is permitted with a corkage fee of $20 per bottle. However, the entrance of strong alcoholic beverages is prohibited.


**3. Bedding and Furniture Policy**


We are committed to providing a clean and pristine environment for your stay. As such, any damage or stains found on bedding, curtains, or furniture, including walls, may result in additional charges. By booking with our establishment, you accept this condition.


**4. Right of Admission**


Pacha Ecolodge reserves the right to refuse service or entry, without a refund, to any person posing a potential risk to the safety or welfare of the accommodation, other guests, or our staff, or to those under the influence of drugs or alcohol, or who display disrespectful or suspicious behavior.


**5. Responsibility for Minors**


Parents or legal guardians staying with minors assume full responsibility for supervising, maintaining order, and controlling the behavior of the minors during their stay, releasing Pacha Ecolodge from any liability arising from their care and conduct.

**6. Assumption of Risk in Activities**


By participating in tours and programs offered by Pacha Ecolodge or Kayak Ecuador, guests acknowledge and voluntarily accept all risks associated with such outdoor activities. They understand that they may be exposed to personal injury, loss of life, or property damage and agree that they will not be able to make claims, sue, or expect financial compensation from Pacha/Kayak Ecuador for such occurrences.


**7. Policy for Changes in Tours and Programs**


We reserve the right to alter or cancel any scheduled tour or program without prior notice in response to adverse weather conditions, unforeseen events, or circumstances beyond our control. In such cases, every effort will be made to reschedule the service, but a full refund is not guaranteed.


**8. Guest Conduct**


We expect all guests to maintain respectful and considerate behavior toward others, including staff, guides, instructors, and fellow guests during their stay. Any act of vandalism, excessive noise, or disturbance of the peace may result in immediate termination of the stay and, if necessary, intervention by competent authorities.


**9. Care of Personal Property**


At Pacha Ecolodge, we value the safety and peace of mind of our guests. Although we always strive for a secure environment, we recommend keeping valuables in a safe place and not leaving them unattended. The hotel staff is available to provide assistance in case of any concerns regarding your belongings. Please be aware that responsibility for the safety of personal property lies with each guest.


**10. Final Considerations**


Guests, by accepting these terms and conditions, acknowledge that they have read, understood, and agreed to comply with all the policies presented herein.

Most frequently asked question How do I get to Pacha?

? You can get to the lodge by bus, which will drop you in the front door of Pacha (if you are coming from Quito) - This might be around $7,00-$12,00; you will probably be in the bus around 5 hours depending on where you took the bus.? By shared taxi: $20,00/person going to/from Quito & Tena/Archidona at 05:00am and 17:00pm every day; they will pick you up wherever you are in Quito or Tena/Archidona ➡️ +593 987 529 599 / +593 990 489 374 / +593 6 3018 660/ E-mails: [email protected] | [email protected].? In your own vehicle, parking is for free! It should take you around 3 hours to come in your own vehicle from Quito. Which currency do we use in Ecuador?

USD - United States Dollars How is the weather in Pacha - Archidona/Tena, Napo province?

Archidona, the small city 15 min away from Tena, is located on the valley of the Misahuallí River, at an altitude of 577 meters above sea level, in the Amazon Region of Ecuador.It is located in the south of the province of Napo, its climate on average is 25 degrees Celsius, being hot-humid due to the presence of the jungle. Its humidity is 90 to 100%.The Misahuallí river passes to the west of the city. It can be very hot some days, very rainy and a little bit windy/cold in the nights. Are we pet friendly?

No, sorry for that!

Terms & Conditions 34